Privacy Policy

Privacy Policy

Last Updated: February 4, 2026

At Xyvolashop, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to securely fulfill your orders.

Information You Provide

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment-related information

Automated Information

  • IP address
  • Device and browser information
  • Cookies and usage data

2. How We Use Your Information

  • Order fulfillment and tracking updates
  • Customer support and communication
  • Website improvement and personalization
  • Fraud prevention and security

3. Data Protection & Security

Your data security is important to us.

  • SSL encryption for secure transactions
  • Restricted access to authorized personnel only
  • No credit card storage after payment completion

Payments are processed via secure third-party gateways such as PayPal or Stripe.

No Card Storage: Hong Kong Zheng Pei Pei International Limited does not store your credit or debit card details after a transaction.

4. Third-Party Disclosure

Hong Kong Zheng Pei Pei International Limited (operating as Xyvolashop) does not sell or trade your personal information.

We may share data with trusted service providers for business operations.

Advertising Partners

  • Meta (Facebook / Instagram)
  • Google
  • AppLovin

5. Cookies Policy

We use cookies to improve your shopping experience.

  • Essential cookies for checkout
  • Analytics cookies for performance
  • Marketing cookies for advertising

6. Third-Party Links

We are not responsible for third-party websites linked on our store.

7. Your Rights

Depending on your location, you may request access, correction, or deletion of your data.

Contact: support@xyvolashop.com

8. Children’s Privacy

Hong Kong Zheng Pei Pei International Limited does not knowingly collect data from children under 13.

9. Data Breach Notification

We will notify users within 7 business days in the event of a data breach.

10. CAN-SPAM Compliance

  • No misleading emails
  • Clear identification of promotional messages
  • Easy unsubscribe option

11. Contact Us

Company Name: Hong Kong Zheng Pei Pei International Limited

Address:
FLAT/RM 2101B 21/F TOWER 2
HONG KONG CITY
33 CANTON ROAD
TSIM SHA TSUI KL

Email: support@xyvolashop.com